Computer Consulting Prague Near Me

4worldlovers:
How do I know that an assigned engineer is qualified to complete my ticket?

How do I integrate BLiTS with an ITSM tool my company uses?

4worldlovers: We help our clients improve quality and performance of IT operations.

Applications are the backbone of every business. They rely on good code, resilient and scalable infrastructure, responsive support processes, and the ability to detect when things go wrong.

We constantly challenge competitive position of our preffered vendors, to make sure we build our solutions on right technology. We evaluate vendors ability to innovate and deliver good product support.

Database native monitoring of metric for single pane of glass on DB performance

Monitor network impact from perspective of internet, WAN, local networks to end user device

Central Event Management for single system of engagement for IT Ops & Dev teams

Root cause analysis based on detailed timeline of events and AI detected anomalies

Adaptive thresholding and alert deduplication on alerts, logs, metrics from 3rd party monitoring tools

On-Premise AI platforms for automated machine learning for text, images, audio

The foundation of our business is strategic advisory, followed by solution implementation with clear scope and expected outcomes. We offer also managed services as postimplementation solution support, providing training and education to clients support teams who take over management of solution over time.

We facilitate our clients in recognizing gaps, technical debt, and areas for enhancement through transformative projects. We aid clients in defining requirements for RFQs/RFPs and provide support throughout vendor selection and project delivery as a quality assurance partner.

All projects are executed by skilled and experienced project managers who possess a solid technical comprehension of project scope, risks, and challenges. Our proven track record includes the successful delivery of 1000 MDs projects within regulated industries such as banking, telecommunications, and government.

Post-implementation support is an available temporary option for all our delivered projects. The majority of our projects are focused on transformation, and we take pride in offering guidance and training to both technical and business owners on the client's side. In addition, we provide long-term Service Level Agreements for infrastructure and application management.

Goal: Identification of all IT assets of multinational company. Hardware lifecycle management process for end-user-devices, software asset management for management of license compliance.

Solution: Distributed discovery across 12 countries, 22 datacenters, 50.000 desktops, 10.000 servers. Central asset management system, integrated with ERPs and other financial applications.

Goal: Improve user experience, simplify service catalogue management, increase share of automated tasks (request fullfilment). Migrate support processes from legacy ITSM platform

Solution: On-premise high availability deployment of SMA-X, serving 10.000 end users. Fully migrated catalogue of services with semiautomated fullfilment worksflows.

Goal: Increase application visibility for L1 support teams, Improve time to detect incident, reduce time to identify root cause, proactively identify performance issues before release to production.

Solution: Appdynamics monitors applications in Java, .NET, Node.js, Traditional monolithic architecture as well as fully containerized deployed in Openshift. User experience monitoring on selected customer facing web applications. Database monitoring implemented to identify root cause on database or application level.

We strive to be reliable partner for all stakeholders, build good reputation and mutual trust.

Variety of technical competencies to you can learn and enhance your CV